Our Principles

andCoaching Ltd has been accorded "Founder Member" status by the Association for Coaching.

We are committed to delivering professional coaching to our clients and all our coaches have to demonstrate a commitment continuous learning.

In order to maintain their licenses Coaches have to

Attend at least 4 of our internal CPD days each year , which focus on learning to improve our coaching skills.
Attend other external training sessions including Association for Coaching workshops and seminars
Acquire new qualifications

and above all

Have an independent coach supervisor (someone from outside the &Coaching group)

PRIVACY POLICY
&Coaching collects personal data about our clients. This is an integral part of our coaching and the related making and storing of notes from coaching sessions. All such information is held in the strictest confidence and is not disclosed to anyone without the client’s express permission. In particular information gained from coaching sessions, including opinions, is not disclosed to the client’s manager or employer. The essence of coaching ethics is that it is for the client, not the coach, to make any such disclosure. All of our coaches commit to abide by this policy and by the ethics policy of the Association for Coaching.

See: www.associationforcoaching.com/home/index.htm

Information about a client will never be disclosed to a third party without the express agreement of the client. The client may complete diagnostic questionnaires that are processed by such third parties and only the client’s name (for identification and feedback purposes) will be recorded on such questionnaires and disclosed, by the client, to the third party. Our agreement with such third parties confirms that such questionnaires will not be retained after the production of the diagnostic reports.

We will seek feedback from our clients on the effectiveness of our coaching programmes. Such feedback will be kept confidential except where the client has expressly given permission for testimonials/comments to be used in our marketing to potential clients. We will also use the anonymised and statistical information from such feedback in improving the quality of our offerings.

The data recorded by &Coaching and our coaches about our clients is held in secure computer files. These files are protected by passwords, known only to the client’s coach, and by encryption of the physical data records.

&Coaching is registered with the Information Commissioner as a holder of personal data; our registration number is Z9251404.

CODE of ETHICS
In promoting and conducting business under the Pharos brand, Coaches shall abide by these Business Conduct Principles.

The Company is a Corporate Member of the Association for Coaching and Coaches shall be bound by such Codes of Conduct as the Association may publish from time to time. See below for current Code.

Coaches shall conduct themselves and their business affairs in a manner that does not bring the Company or the Association into disrepute.

Any Coach who believes they have, or may have, a conflict of interest in undertaking any activity under the Pharos brand must seek guidance from the Quality Assurance Board.

The details and personal information relating to a specific Client coaching session is to be kept in confidence between the Client and the Coach unless explicitly agreed with the Client.

The outcome(s) agreed for any coaching programme shall be realistic and reasonably achievable within the timeframe of the programme.

Any breach of the Business Conduct Principles shall be dealt using the same procedure as for a breach of the Quality Standards.

The Association for Coaching Code of ethics and good practice

The Association for Coaching is committed to maintaining good practice. This Code of Ethics and Good Practice sets out the essential elements of sound ethical practice. For the purposes of this code, the person receiving coaching is called the Client.

All Clients should expect a high standard of practice from their Coach. To ensure that this is achieved coaches commit to operate in accordance with the Association’s Code of Ethics and Good Practice for ethical, competent and effective practice.

Coaches are required to recognise both personal and professional limitations:

Personal — with respect to maintaining their own good health and fitness to practice. Should this not be the case, Coaches are required to withdraw from their practice until such time as they are in good health and fit to resume. Clients should be offered appropriate, alternative support during any such period.

Professional — with respect to whether their experience is appropriate to meet the Client’s requirements. When this is not the case, Clients should be referred to other appropriate services, e.g. more experienced coaches, counsellors, psychotherapists or other specialist services. In particular, Coaches are required to be sensitive to the possibility that some Clients will require more psychological support than is normally available within the coaching remit. In these cases, referral should be made to an appropriate source of care, e.g. the Client’s GP, a counsellor or psychotherapist, psychological support services and/or agencies.

Coaches are responsible for ensuring that clients are fully informed of the coaching contract, terms and conditions, prior to or at the initial session. These matters include confidentiality, session costs, and frequency of sessions. All claims made by the Coach should be honest, accurate and consistent with maintaining the Coaching profession’s good standing.
Coaches are required to be frank and willing to respond to their Client’s requests for information about the methods, techniques and ways in which the coaching process will be conducted. This should be done both prior to contract agreement and during the full term of the contract.
Coaches must be sensitive to issues of culture, religion, gender and race.
Coaches must respect the Client’s right to terminate coaching at any point during the coaching process.
Coaches are required to maintain appropriate records of their work with Clients, ensuring that any such records are accurate and that reasonable security precautions are taken to protect against third party disclosure. Attention must be given to the Client’s rights under any current legislation, e.g. Data Protection Act.
Coaches are required to monitor the quality of their work and to seek feedback wherever possible from Clients and other professionals as appropriate.
Coaches are expected to have regular consultative support for their work.
A coach should aim to undertake a minimum of 30 hours of continuing professional development in the theory and practice of coaching on an annual basis.
Coaches are required to keep themselves informed of any statutory or legal requirements that may affect their work.
Coaches are required to have current professional liability insurance.
Coaches are required to consider the impact of any dual relationships they may hold with regards to their clients and/or any sponsoring organisations.
Coaches must act in a manner that does not bring the profession of coaching into disrepute.